Medical Records | El Camino Hospital

Medical Records

Medical Records

We have a formal process for releasing medical records because of our committment to protect your medical information.

To protect your privacy, we require that you fill out and return an authorization form in order to release your medical records — learn more about your rights as a patient and the use and disclosure of your medical information in our Notice of Privacy Practices

To get a copy of your medical records from El Camino Hospital or to have your records sent to another healthcare facility, please download and complete an authorization form.
There’s no fee for records released to a doctor’s office or a medical facility. For personal requests for records, please call our medical records department for fee information — representatives can also answer questions about the authorization form or our medical records release policies:
  • Mountain View campus: 650-988-7462
  • Los Gatos campus: 408-866-4094

Completing an Authorization

The Health Insurance Portability and Accountability Act (HIPAA) requires hospitals to obtain an original, complete and properly executed authorization form in order to provide a copy of a patient's medical record to a patient or anyone he or she designates.

In order to release medical records:
  • Only the patient, parent or legal guardian, or the patient's legal healthcare representative can sign the form to release medical records.
  • The authorization form must be legible and complete — illegible or incomplete forms will be returned.
  • Requests for information regarding AIDS/HIV, mental health or chemical dependency must be specifically initialed on the form.

Once you’ve completed the authorization form, you can submit the request by mail or in person, or you can fax it to 650-988-8246. For more information, call 650-988-7462.

Mountain View Campus

By mail:

El Camino Hospital
Attn: Medical Records Department
2500 Grant Road
Mountain View, CA 94040

In person:

Our service window is located inside the old hospital main lobby
(near the outpatient lab registration)*
8 a.m. - 4:30 p.m., Monday-Friday

*Parking:

We recommend using parking lots A or B across from to the Emergency Entrance, along Grant Road, when visiting the in person medical records service window. You may also use the free valet service located in the circular driveway in front of the Emergency Room entrance.

Los Gatos Campus

By mail:

El Camino Hospital
Attn: Medical Records Department
815 Pollard Road
Los Gatos, CA 95032

In person:

Conference center building, room T1183
7 a.m. - 4:30 p.m., Monday-Friday

Processing a Request

Records are usually available within seven to 10 business days from the time the request is received.

If want to pick up your medical records in person once they’re available, you must bring a photo ID with you. To arrange for someone else to pick up the documents for you, please contact the medical records department at 650-988-7462 (Mountain View) or 408-866-4094 (Los Gatos).

Birth Certificates

Please note that El Camino Hospital doesn’t keep or maintain birth certificates. The Public Health Department officially records births in Santa Clara County: