Financial Assistance | El Camino Hospital

Financial Assistance

Financial Assistance

We offer several options to help alleviate the financial burden of necessary medical services for our patients.

We strive to ensure that people’s financial ability doesn’t prevent them from seeking or receiving medical care at El Camino Hospital. We offer:

  • Uninsured discount – Patients who have no medical or third-party insurance coverage of any kind or patients who have medical insurance coverage, but who choose not to utilize it, are eligible for a discount off their total charges.
  • Payment plans – For patients who are unable to pay a hospital balance with a one-time payment we offer payment plans that have no fees, accrue no interest and can be set for an extended period of time. Our Customer Service staff can provide for more details.
  • Charity Care – Full charity care for patients who meet family income criteria or have incurred high medical costs and are not eligible for any government programs. Printable applications for El Camino Hospital Charity Care, in English and Spanish, are available at the bottom of this page.
  • Other programs – Our financial counselors can help you determine whether you are eligible for coverage through federal, state or county-funded programs, including the California Health Benefit Exchange, Medicare, Covered California/Medi-Cal, California Emergency Physicians, and California Children’s Services. Printable applications for Covered California/Medi-Cal and California Children’s Services are available at the bottom of this page.

Patients that are eligible for financial assistance are not charged more than the amounts generally billed (AGB) for emergency or other medically-necessary care.

El Camino Hospital adopts the look-back method for Amounts Generally Billed (AGB). This method is based on Medicare and Commercial payer paid claims.

To learn more about financial assistance programs and services, call our customer service staff at 650-940-7220 or 800-665-6540, or email

Financial Assistance Requirements

The following healthcare services are eligible for financial assistance at El Camino Hospital:

  • Emergency medical services provided in an emergency department setting.
  • Services for a condition which, in the opinion of the treating doctor or other healthcare professional, would lead to an adverse change in the person’s health status if not treated promptly.
  • Non-elective services provided in response to life- or health-threatening circumstances.

In order to receive financial assistance, you must complete a charity care application and proof of income (most recent paystubs or tax returns) to confirm you don’t exceed 400 percent of the federal poverty guidelines. Our financial counselors can help determine whether you’re eligible for government and community programs that may help cover medical expenses.

El Camino Hospital Financial Assistance Application – English

El Camino Hospital Financial Assistance Application – Spanish

Covered California/Medi-Cal and California Childrens' Services (CCS) applications – English

Covered California/Medi-Cal and California Childrens' Services (CCS) applications – Spanish

Self-Service Portal

We’re Here to Help

Have questions about your bill or payment options?


Call Us

650-940-7220 or 800-665-6540. Our representatives are available 9 a.m. to 4 p.m., Monday through Friday.


Email Us or

Please allow two business days for us to respond to your request. To protect your personal information, please don’t include your social security number, credit card number or other sensitive information.


Visit Us

We are on the second floor of the Oak Pavilion, available from 8:30 a.m. to 4:30 p.m., Monday through Friday.