Senior Health Program FAQs

Senior Health Program FAQs

The Senior Health Program at El Camino Hospital focuses on the physical and emotional needs of older adults, providing a full spectrum of care and services.

How is primary care through the Senior Health Program different from a regular doctor's office?

Unlike an ordinary doctor's office, we operate as a patient-centered medical home. This means one of our specially trained geriatricians coordinates your care among all your healthcare providers — from tracking referrals and lab reports to ensuring you have the resources you need after you return from the hospital or a skilled nursing facility. Your primary care doctor works as part of a team to help you prevent health problems, manage chronic conditions and keep you healthy. 

The patient-centered medical home designation also means we make it easy to get the care you need by offering extended hours, same-day appointments and easy, online access to messaging, prescription-refill requests and more through our patient portal. The Senior Health Program is designed to coordinate all your health needs in a single place, ensuring you have everything you need to manage your health and independence.
 

Is it difficult to get an appointment?

We make scheduling easy. In fact, we set aside a few appointments times daily to accommodate same-day appointments — availability is limited, so be sure to call early to schedule your appointment.

Most appointments are 30 minutes long, so there's plenty of time for you and your doctor to address your health concerns. Your first appointment with us will be an hour, which gives your doctor enough time to get to know you and your health history, as well as give you time to ask questions and learn about our services. Urgent and same-day appointments are only 15 minutes.

To schedule an appointment, call 650-962-4360. Current patients can also request an appointment online using our patient portal.
 

Are there any services that can help me when I return home from the hospital or a skilled nursing facility?

Yes. We offer transitional care management services, which can help you make a smooth transition to your recovery at home. Simply call our office to schedule a transitional care appointment so we can make sure you have everything you need to manage your health at home.
 

Are you accepting new patients?

Yes. We invite you to come in and meet our staff, learn about our services and see our facility by scheduling a free 15-minute Meet & Greet with one of our doctors. Call us today at 650-962-4360 to schedule an appointment.
 

How do I become a patient and participate in the program?

You don't need a referral to become a patient, but you do need to meet the necessary insurance requirements. Please call us for more information, at 650-962-4360.

During your first visit, we ask that you bring your current medical records, insurance information and all of your prescriptions.
 

What insurance do you accept?

We accept Medicare Part B Fee-for-Service as your primary insurance, as well as most supplemental insurance plans.
 

What are your office hours?

Are doctors available for emergencies?

Our office is open weekdays at 8 a.m., and appointments are available from 8:30 a.m. to 5 p.m., Monday through Friday. In some cases, if you call at 8 a.m., we may even be able to schedule an appointment for you the same day. If you have an emergency, our doctors are on call for medical advice after hours.
 

Can I access my electronic health record?

Yes. You can access your electronic health record through our password-protected patient portal. Through the patient portal, you can request an appointment or prescription refills, access test or lab results, or send an email to your doctor or other office staff.
 

Does the Senior Health Program offer classes or fitness activities for seniors?

As part of El Camino Hospital, we offer an exercise class to improve balance, as well as an education and exercise class to help prevent osteoporosis. View our classes and events to look for upcoming classes.

In addition, we're well-informed about seniors' classes and events in the community, so we're happy to provide information and make recommendations.
 

Why was the Senior Health Program created?

As the number of aging adults in our community continues to grow, the need for quality healthcare will rise as well. El Camino Hospital created the Senior Health Program to fill that need and offer the best possible care to older adults. We're dedicated to helping seniors stay healthy to allow them to live independently.
 

Do you offer other health-related services just for seniors?

El Camino Hospital offers a wide range of senior-specific services in the hospital, at home and in the community.

Talk to Someone

Inquire about services or get a physician referral. Our call-back and chat services are available 24 hours a day, 7 days a week.

Contact Us

Have a question about the Senior Health Program? Contact us at 650-962-4360 or email seniorhealth@elcaminohospital.org.

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