Paying Your Bill

El Camino Hospital has implemented a new secure online patient portal called myCare. With myCare, you can access your electronic health record and pay your hospital bill all under one account.

As of December 1, 2015 the previous online payment portal through Simplee has been discontinued. If a patient was discharged BEFORE 6:05 a.m. on November 7, 2015, please refer to the paper billing statement for payment options. Online bill pay is not available to patients discharged before this date and time. Our customer service team is available to answer your questions and accept your credit card payment over the telephone Monday through Friday, 9:00 a.m. to 4:00 p.m., by calling 650-940-7220.

At the time of your pre-registration or admission, we’ll verify your insurance coverage and benefits, and obtain authorizations if required. Depending on the nature of your visit and your insurance coverage, you may be asked to pay a deposit, copayment or deductible at the time of service.

If you have questions about what’s covered under your healthcare policy, please talk to your insurance provider. Although we do our best to assist you with coverage questions, it’s your responsibility to know what your plan covers.

We bill your insurance company approximately 10 days after your discharge from the hospital.

Once your primary insurer processes your claim, we’ll bill any secondary insurance providers you’ve indicated to us.

If you don’t have insurance, call 650- 988-8275 to talk to one of our financial counselors and learn more about payment options, including financial assistance.

Accepted Forms of Payment

We accept several forms of payment to pay your bill, you can use a:

• Credit card (American Express, Discover, MasterCard and Visa)
• Debit card
• Personal check 
• Money order

For your convenience, you can use our online payment system through myCare.

If you choose to pay out of pocket, El Camino Hospital offers a 75 percent discount on eligible services — whether you’re uninsured, your insurance doesn’t cover the services, or you choose not to go through your insurance provider.

Payment Balances

If a balance remains after your claim has been processed by your insurance, you’ll receive a billing statement. You will also receive a billing statement from us if your insurance doesn’t pay your claim.

Balances are due upon receipt of your billing statement. If you can’t pay the balance in a timely manner, we encourage you to call our financial services department immediately, at 650-940-7220, to discuss payment options. Our financial representatives can help find a plan to fit your budget.

If we don’t receive payment in full or a mutually agreed upon payment arrangement isn’t obtained in a timely manner, your account may be referred to an outside collection agency. We encourage you to call us immediately to prevent your account from becoming delinquent.

Ancillary Services Billing

• Your personal doctor or other doctors providing you with special services. 
• Independent practitioners, such as emergency department doctors, anesthesiologists, CRNs, pathologists or radiologists. 
• Independent laboratory and radiology service organizations. 

For questions about ancillary services billing, contact the service provider:

• Silicon Valley Radiology: 925-296-7156
• California Emergency Physicians: 1-800-498-5346
• El Camino Pathology Medical Group: 800-536-1197
• Fidere Anesthesiology: 650-903-9500