Quality: Online Resources

Quality: Online Resources

As a healthcare consumer, it’s important to have access to facts that can help you make the best choices for your family. The informational websites below enable you to do just that. El Camino Hospital uses these same resources to help us stay on top of today’s healthcare issues and benchmark our progress. We want you to be confident that the care you receive at El Camino Hospital is of the highest quality.

 

The California Office of the Patient Advocate

The Office of the Patient Advocate (OPA), in conjunction with California State’s Department of Managed Health Care, helps consumers access healthcare services and keeps them informed of healthcare quality. It compiles healthcare quality report cards for the state's largest health plans and medical groups, as well as complaint data reports with findings based on consumer complaints.

 

The Joint Commission

The mission of The Joint Commission is to continuously improve healthcare for the public by evaluating hospitals, inspiring them to excel in providing safe and effective care of the highest quality and value. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality. The organization helps consumers find accredited healthcare organizations, and it also shares advice on how to be a smarter patient.

 

The Patient Care Partnership (American Hospital Association)

This plain language brochure informs patients about what they should expect during their hospital stay with regard to their rights and responsibilities.

 

Ratings Agencies

These agencies rate the quality of a hospital’s patient care, safety and costs:

  • Cal Hospital Compare. This website is the result of a partnership between three independent organizations dedicated to improving healthcare quality. It includes ratings for clinical care, patient safety and patient experience for the more than 200 hospitals in California that have chosen to participate in this important voluntary project.
  • Hospital Compare. This interactive website allows you to select multiple hospitals and directly compare their performance measurements around conditions such as heart attack, heart failure, pneumonia, surgery and others. Consumers are able to make informed decisions about healthcare using this helpful apples-to-apples comparison.
 

Other Resources

In developing our goals for quality and patient safety improvement, El Camino Hospital has consulted these groups: