Quality programs are important because without them, you can never be sure how you are really doing. A good quality program, like APEX, takes the guesswork out of determining our level of quality. It measures patient care based on metrics that make sense to caregivers as well as patients, and seeks to make improvements in all areas.
We have divided quality into 12 distinct themes, and we are setting very specific goals among all of them. Some of our teams are still evaluating where we are before they set their goals.
Twelve paths to excellence: