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Billing & Insurance

Last Updated Wednesday, September 04, 2013 9:37:57 AM


Thank you for choosing El Camino Hospital. Your health and well-being are our top priorities. In order to continue our mission of providing our community with quality care and a wide variety of services, we need a strong financial foundation. Receiving payments for our services helps us maintain a viable financial standing.

El Camino Hospital is a participating provider with Medicare, Medi-Cal, HMOs, PPOs, and other private insurance plans.

In our effort to provide you with excellent customer service, we have put together these web pages to help you understand your bill and to introduce you to Patient Financial Services.

The pages in this section of our website contain a set of our most frequently asked questions (FAQs), a billing glossary containing terms that you may see on your bill, and a complete list of the insurance policies accepted by El Camino Hospital. We also offer the convenience of on-line hospital bill payment.

Our Patient Financial Services staff are available to assist you with any questions you may have regarding your bill from El Camino Hospital. You may contact us either by phone, fax, in person, or e-mail. If at any time our staff does not meet your needs, please contact one of our Patient Financial Services management team members.

The El Camino Hospital Patient Financial Services Department is located at:

El Camino Hospital -- Mountain View
Oak Pavilion
2505 Hospital Drive, First Floor
Mountain View, CA 94040
Maps & Directions

Office Hours:
Monday - Friday
8:30 a.m. - 4:30 p.m.
For in-person, walk-in visits, appointments, or to reach a phone operator

Phone: 650-988-8275
Fax: 650-966-9295

E-mail: patient_accounts@elcaminohospital.org
When using e-mail, please allow two business days for us to respond to your request. Please do not use e-mail to send personal information.

Additional Phone Numbers

California Emergency Room Physicians
800-498-5346

Doctors' Billing Service
(Anesthesiologist billing service)
650-903-9500

El Camino Hospital Financial Counselors
650-988-8275

El Camino Hospital Patient Accounting
650-940-7220

El Camino Pathology
800-536-1197

Health Library & Resource Center
(For insurance counseling appointments)
650-940-7210

Silicon Valley Diagnostic Imaging
(Radiologists)
925-296-7156

Pay Your Bill Online

Click this button to Pay with Simplee

Pay online through Simplee, our secure, quick and easy online payment system.

Healthcare Exchange Information

As of October 1, 2013, California has a new healthcare exchange marketplace created under the Affordable Care Act.

Use this free service to, compare health plan benefits and costs, purchase a private health insurance plan that fits your needs and budget, and find out if you qualify and apply for free or lower cost (subsidized) health coverage.

To learn more, please visit:
Covered California.

Or call 1-800-300-1506