Q. What is a patient portal?
A. A patient portal gives patients secure electronic access to their personal health record. Members of a patient’s care team including physicians may also communicate with patients via the portal, creating secure two-way communication with the patient and the care team to provide for seamless provision of care.
Q. How can I unlock my account if I get locked out?
A. The Senior Health Program staff has to unlock the account for you. Please contact them at email@example.com or call during business hours (Monday – Friday, 8 a.m. – 5 p.m.) at 650-962-4360.
Q. What if I forget my password?
A. You are able to reset your password online by answering the security questions you selected during the initial set-up process. You will then receive an email with your password.
Q. If I was a former El Camino Hospital patient, is my health information included in my new personal health record?
A. No, the information being built in this patient portal is only from your encounters with the Senior Health Program.
Q. If I am a future or current El Camino Hospital patient, do I have access to the patient portal?
A. Only Senior Health Program patients have access to this patient portal. A patient needs to have completed an initial appointment at the Senior Health Program facility to receive access to this patient portal.
Q. How is my personal health data kept secure?
A. Our Patient Portal is protected using industry standard security measures. While the security measures will reasonably protect your information, if you have any concerns regarding the security of your information or the use of the Internet to access your medical record information through this Patient Portal, you may consider not creating a Patient Portal account.
Q. What email address will portal communications come from?
A. Emails will come from firstname.lastname@example.org with El Camino Hospital - Senior Health Center MEDICAL RECORD ACCESS in the subject line. Please be sure to add this address to your safe senders list in your e-mail account so you don’t miss any communication notices.
Q. Do I need any special hardware or software to activate the patient portal?
No. All you need is an Internet connection and web browser.
Q. Are particular browsers recommended for using the portal?
This patient portal works with all major Internet browsers, such as Internet Explorer, Google Chrome, FireFox and Safari.
Q. Is the patient portal a partner with Microsoft HealthVault or other similar health record service?
The patient portal personal health information follows industry standard formatting which allows the data to be transferred to HealthVault or other similar service.
Q. Who do I call if I need help?
Please call the Senior Health Center at 650-962-4360, Monday – Friday from 8 a.m. to 5 p.m. or email us at email@example.com. We will respond to email inquires by the next business day.
Q. How do I remove or close my patient portal account?
Please call the Senior Health Program office at 650-962-4360, Monday – Friday from 8 a.m. to 5 p.m. or email us at firstname.lastname@example.org and we’ll respond within the next business day. Our staff can deactivate your patient portal account.
Q. I have an issue with the Patient Portal that isn’t covered here. Who do I contact?
Please contact the Senior Health Program staff at 650-962-4360, Monday – Friday from 8 a.m. to 5 p.m. or email us at email@example.com. We will answer or find the answer to your questions.
For more information or questions please call 650-962-4360 or email firstname.lastname@example.org.