If you are having a life-threatening medical emergency, call 9-1-1 immediately!
El Camino Hospital strives to treat emergency department patients as quickly as possible. We measure and report the average wait time for patients visiting our emergency departments in Mountain View and Los Gatos to give you an indication of how long you will have to wait to be seen.
These emergency department wait times are approximate and do not constitute a guarantee of how long you will have to wait should you visit one of our emergency departments.
The posted times reflect the average wait times incurred by all patients except for those who arrive by ambulance, as those patients typically are seen immediately. Patients who have life-threatening injuries or illnesses will receive medical treatment more quickly than patients with less-serious conditions. All patients are pre-screened to determine their need for immediate medical attention, and some treatments may begin at this point to help reduce the duration of your overall visit.
In addition, the actual time a patient will wait also depends on several other factors, including emergency department staffing shift changes and how many people have arrived before that patient. ER wait times can fluctuate quickly as a result of sudden influxes of patients.
We calculate ER wait times by measuring the difference between the time patients sign in (after an initial screening) and when they begin to receive treatment by a qualified medical professional, then averaging the data.
These times represent a four-hour rolling average updated every 10 minutes, rounded to the nearest minute. Our system updates the times occur 24 hours a day, seven days a week, 365 days a year.
See the location of our emergency departments on a map and get directions.