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Dialysis Center FAQs

Q: Why is El Camino Hospital closing the outpatient centers?
A: Like other hospital-owned outpatient dialysis centers in the area, the El Camino Hospital outpatient dialysis facilities face a challenging financial and competitive environment, which led us to close the Evergreen Dialysis Center back in August (2013). Unfortunately, those factors have not improved, and pending Medicare cuts for dialysis services will only exacerbate the situation. Therefore, after a careful assessment, we have decided to close both the Oak and Rose Garden facilities. Oak will close in April 2014 and Rose Garden at the end of 2014.

Q: As an Oak or Rose Garden patient, what do I need to do?
A: Our first priority is to our patients, and providing the information and resources you will need to make an informed decision about where you will receive your care. Please contact a manager to schedule a one-on-one meeting with a staff member to discuss your transition.

Q: Do I have an option about where I go?
A: Yes. Where you receive dialysis is your choice. Our chief concern is that our patients continue to receive the best care possible. You will be provided with a number of options for alternative dialysis centers that are near you and accept your insurance. You should work with your physician to identify the center that best fits your needs and the decision, is ultimately yours.

Q: Who should I work with to transition my care?
A: We will help you identify some care options that you can discuss with your physician and once a decision is made, we will help transition you to the facility of your choice.

Q: How will I know what my options are?
A: You physician and the staff at Oak or Rose Garden will help you identify options that are close to you and accept your insurance provider. There may be a few centers in which we can arrange to have you tour the facilities and meet the staff.

Q: What if I need in-patient care?
A: El Camino Hospital will continue to provide in-patient, or “acute”, dialysis services and will be expanding the acute dialysis services we already deliver to our Los Gatos campus in-patients.