Mountain View Visiting Hours
Studies have shown that visits from loved ones and the involvement of family during a patient’s stay in the hospital can contribute to a patient’s healing. This is why El Camino Hospital supports an open visitation philosophy and maintains a patient-family environment for patients and visitors. Our nurses and other caregivers are committed to fostering positive relations between families, patients and staff and will make every effort to accommodate visits to our patients.
Some nursing units, such as behavioral health services, maternity and the neonatal intensive care unit, have unique visiting guidelines due to the type of patients being cared for there, or due to the size of the patient care areas or rooms. Other factors that may limit visitation are concerns for the family’s health and safety; a patient’s wish for privacy or uninterrupted rest time; courtesy for another patient and family members in a shared room; or the need to conduct a procedure in a sterile environment. The nurse will discuss these guidelines with the patient and family and set guidelines appropriate to the patient and/or the situation.
Behavioral Health Services
Mountain View: 650-940-7291
Please limit visitors to two at a time.
Visitors must be 16 or older.
Visiting permitted 12 p.m. to 1 p.m. and 5 p.m. to 8 p.m.
Holiday visiting hours: 12 p.m. to 8 p.m.
Maternity
Mountain View, Women’s Hospital, 650-940-7150
Los Gatos, Women’s Hospital, 408-866-4017
Visitors--including siblings--must be 16 or older. Visiting is permitted from 12:00 p.m. to 8 p.m., but fathers and partners may visit anytime.
Neonatal Intensive Care Unit
Mountain View, Women’s Hospital: 650-940-7163
Visitors must be 16 or older. The Neonatal Intensive Care Unit (NICU) staff encourages parents of NICU babies to schedule visits at any time with a few exceptions: Mondays at 1:00 p.m. and Thursdays at 10:30 a.m. during Multidisciplinary Plan of Care Rounds, the change of shift reports (7 a.m., 3 p.m., and 11 p.m.), and if there are special procedures being performed on the unit. Grandparents are allowed to visit; however, only two visitors are allowed at the bedside at one time, one of which must be a banded parent.
Please refrain from bringing latex balloons into the hospital to minimize latex exposure for patients and staff who may be at risk for latex allergies.
We maintain a smoking-free and tobacco-free environment in our facilities and on our campuses. Tobacco use by staff, patients and visitors is prohibited. We are committed to providing a safe and healthy environment that also encourages positive health behaviors. Being a smoking-free and tobacco-free campus supports that commitment to the health and well-being of our community, patients, staff and volunteers. For information on our smoking cessation classes, call our Health Line, 800-216-5556 or visit the calendar section on our website.
To reach a patient by telephone at El Camino Hospital, dial the main hospital number--650-940-7000 for the Mountain View campus or 408-378-6131 for the Los Gatos campus--and ask for the patient by name or room number. To protect private medical information, visitors will be given information about a patient's location in the hospital and/or medical condition only if we have permission to do so from the patient.
For your convenience, you may download a PDF file of the Visitor's Guides for both the Mountain View and Los Gatos campuses. Also available is a map of patient services in the old main hospital in Mountain View.
Communicating with Family and Friends
There are many on-line services that can help you update family and friends during a hospital stay or illness. El Camino Hospital provides the following links to these services for your convenience.
Visitors must be 16 or older in all units. Visiting policies may differ from one department to another, and visiting hours are subject to change; please note the visiting policies and hours for each department listed below.
Medical, Surgical and Post-Partum: 10 a.m. to 8 pm
Labor and Delivery: Designated by patient
Nursery: Restricted to parents and grandparents
Operating Room, Recovery: Restricted
Outpatient Surgery: Restricted
Critical Care Unit: Permitted at staff's discretion at most times, except:
6:30 a.m. to 8:30 a.m.
2:30 p.m. to 4 p.m.
6:30 p.m. to 8 p.m.
10:30 p.m. to 12:30 a.m.