Protecting Your Privacy With PalmSecure
As the hospital of Silicon Valley, we are always looking for new technologies to improve patient care, comfort and security. With identity theft on the rise, securing private patient information is more important than ever. El Camino Hospital is one of the first hospitals in the nation to implement a biometric authentication system for patient registration. This revolutionary new technology uses palm-vein pattern recognition to correctly identify patients, benefitting them in several ways:
• Eliminates fraud and identity theft
• Reduces registration time
• Enhances patient safety by reducing the risk of misidentification
• Enables immediate identification of patients already in our database
Hands-on Security For You
Many people assume that El Camino Hospital’s patented security system with PalmSecure works by reading the lines on your hand, but the technology actually records the unique vein patterns beneath the skin of your palm. Vein pattern authentication is 100 times more accurate than fingerprints, which can be affected by age or injury.
Every first-time patient at El Camino Hospital has the opportunity to register with our highly reliable biometric authentication system. (Patients who wish to opt out are free to do so.) All you have to do is place your palm on the scanning device, which uses an infrared scanner and a camera to record your signature vein pattern. The resulting image is converted into a number and added to your electronic medical record.
In order to maintain hospital-safe hygiene, our infection-control policy requires that the person operating the scanning device wipe it down with antibiotic wipes after each scan.
Protection From Fraud
In a fraud case, an uninsured man used someone else’s identity to have heart surgery
, running up $350,000 in medical bills. Vein pattern authentication makes this type of fraud impossible. Once a patient is enrolled in El Camino Hospital’s biometric authentication system, anyone who tries to use the patient’s information would be easily identified, as the palm scan wouldn’t match.
Safer, Faster, More Efficient Care
After your health information is securely input into our system, biometric authentication dramatically speeds up the registration process the next time you come in. This is especially important in the ER, where patients may be unconscious or confused upon admission. Once you’re registered, this system helps us expedite your treatment and ensure that your information won’t be confused with someone else’s. For example, if John R. Doe is a diabetic and J. Ronald Doe is not, a simple palm scan instantly calls up the appropriate medical record. Biometric identification also helps us reduce organizational expenses and administrative tasks, so we can allocate more time and money to what we do best: care for our patients.
You may enroll in the PalmSecure system before you need to have need of hospital services by visiting Patient Registration during the following hours:
Mountain View: 6 a.m. to 7 p.m., seven days a week
Los Gatos: 8 a.m. to 4:30 p.m., Monday through Friday
Of course, if you are registering to receive hospital services, you may take advantage of the PalmSecure system at any time.
HIPAA Regulatory Compliance
The Health Insurance Portability and Accountability Act
(HIPAA) requires medical personnel to use two forms of identification to access patient medical records and other sensitive data. Social security numbers can be stolen, and driver’s licenses forged, but your vein pattern is impossible to fake. Using it as one the two required forms of identification helps protect you from fraud.