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Quality: Service

Last Updated 3/21/2013 3:51:09 PM


In addition to your safety and well-being, your comfort and experience as a patient in our hospital is a key component of the overall quality of care you receive.

We participate in the Hospital Care Quality Information from the Consumer Perspective (HCAHPS) survey. HCAHPS is a national, standardized survey of hospital patients. HCAHPS was created to publicly report the patient's perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.

  El Camino Hospital Oct-Dec 2012 Average for all reporting hospitals in California
(4/11-3/12)
Average for all reporting hospitals in the U.S.
(4/11-3/12)
Percent of patients who reported an overall rating of ECH as 9 or 10. (0=worst possible hospital, 10=best possible hospital) 73% 67% 69%
Percent of patients who reported that they would definitely recommend ECH to family and friends. 84% 69% 70%

Percent of patients who reported that staff "always" explained about medicines before giving it to them.

57% 59% 63%

Percent of patients who reported that their doctors "always" communicated well.

81% 77% 81%

Percent of patients who reported their nurses "always" communicated well

74% 73% 78%

Percent of patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.

86% 82% 84%

Percent of patients who reported that their pain was "always" well controlled

71% 68% 70%

Percent of patients who reported that they "always" received help as soon as they wanted.

62% 60% 66%

Percent of patients who reported that their room and bathroom were "always" clean.

65% 70% 73%

Percent of patients who reported that the area around their room was "always" quiet at night.

56% 50% 60%