In addition to your safety and well-being, your comfort and experience as a patient in our hospital is a key component of the overall quality of care you receive.
We participate in the Hospital Care Quality Information from the Consumer Perspective (HCAHPS) survey. HCAHPS is a national, standardized survey of hospital patients. HCAHPS was created to publicly report the patient's perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.
| |
El Camino Hospital Oct-Dec 2012 |
Average for all reporting hospitals in California
(4/11-3/12) |
Average for all reporting hospitals in the U.S.
(4/11-3/12) |
| Percent of patients who reported an overall rating of ECH as 9 or 10. (0=worst possible hospital, 10=best possible hospital) |
73% |
67% |
69% |
| Percent of patients who reported that they would definitely recommend ECH to family and friends. |
84% |
69% |
70% |
|
Percent of patients who reported that staff "always" explained about medicines before giving it to them. |
57% |
59% |
63% |
|
Percent of patients who reported that their doctors "always" communicated well. |
81% |
77% |
81% |
|
Percent of patients who reported their nurses "always" communicated well |
74% |
73% |
78% |
|
Percent of patients at each hospital who reported that YES, they were given information about what to do during their recovery at home. |
86% |
82% |
84% |
|
Percent of patients who reported that their pain was "always" well controlled |
71% |
68% |
70% |
|
Percent of patients who reported that they "always" received help as soon as they wanted. |
62% |
60% |
66% |
|
Percent of patients who reported that their room and bathroom were "always" clean. |
65% |
70% |
73% |
|
Percent of patients who reported that the area around their room was "always" quiet at night. |
56% |
50% |
60% |