Patients and their families are often unsure of what their needs will be after discharge from the hospital. They may have questions about continuing care, or be concerned about how their needs will be met. And they may not know what services are available to them in the community.
The care coordination staff at El Camino Hospital is available to help you or your loved one plan in advance to meet post-hospital needs. In a timely, appropriate, and caring manner, we can help reduce anxiety and smooth the transition from the hospital to home or other settings.
Our care coordination staff now includes an outpatient case manager - a registered nurse dedicated to improving the care transition for discharged patients by providing patients and caregivers with education and referrals to other needed health care resources and support.
Our goal is to assure continuity of care for any patient in the hospital who needs assistance following discharge. We draw upon in-home, community, and family resources to help the patient return to as normal and productive a role as possible. This planning can begin even before hospital admission.
Bridging the gap
We coordinate patient and family needs with a variety of resources, including:
- Home health agencies
- Public health departments
- Homemaker/meal services
- Equipment supply companies
- Social services
- Medicare/Medi-Cal regulations
- Financial assistance
- Alternative living arrangements (skilled nursing facilities, residential care homes, and intermediate care facilities)
- Rehabilitation centers
- Hospice care
- Respite care
- Transportation resources
How to contact us
You will be assigned a case manager upon admission to the hospital. Should you need to reach us in advance, please phone our office.
Care coordination office in Mountain View: 650-940-7200
Care coordination office in Los Gatos: 408-866-4056
Office hours are 8:00 a.m. - 4:30 p.m., Monday through Friday.