Thank you for choosing El Camino Hospital for your healthcare needs. In our effort to provide you with excellent customer service, we have put together these web pages to help you understand your bill and to introduce you to Patient Financial Services. The pages in this section of our web site contain a set of our most frequently asked questions (FAQs), a billing glossary containing terms that you may see on your bill, and a complete list of the insurance policies accepted by El Camino Hospital. El Camino Hospital also offers the convenience of on-line hospital bill payment through Patient-Pay, a financial service of PEPs, Inc.

Our Patient Financial Services staff are available to assist you with any questions you may have regarding your bill from El Camino Hospital. You may contact us either by phone, fax, in person, or e-mail.

Below are our location and hours of operation. If at any time our staff does not meet your needs, please contact one of our Patient Financial Services management team members.

The El Camino Hospital Patient Financial Services Department is located at:

El Camino Hospital
Oak Pavilion
2505 Hospital Drive, First Floor
Mountain View, CA 94040

Office Hours:
For in-person walk-in visits, appointments, or to reach a phone operator
7:00 a.m. - 6:00 p.m. | Monday - Friday

Phone: 650-940-7220
Fax: 650-966-9295

E-mail: patient_accounts@elcaminohospital.org
When using e-mail, please allow two business days for us to respond to your request. Please do not use e-mail to send personal information.

Additional Phone Numbers

California Emergency Room Physicians
800-498-5346

Doctors' Billing Service
(anesthesiologist billing service)
650-903-9500

El Camino Hospital Financial Counselors
650-988-8275

El Camino Hospital Patient Accounting
650.940.7220

El Camino Pathology
800-342-2441

Health Library & Resource Center
(for insurance counseling appointments)
650-940-7210