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Billing & Insurance

Last Updated Tuesday, March 17, 2015 1:49:53 PM

Thank you for choosing El Camino Hospital. Your health and well-being are our top priorities. In order to continue our mission of providing our community with quality care and a wide variety of services, we need a strong financial foundation. Receiving payments for our services helps us maintain a viable financial standing.

El Camino Hospital is a participating provider with Medicare, Medi-Cal, HMOs, PPOs, and other private insurance plans.

In our effort to provide you with excellent customer service, we have put together these web pages to help you understand your bill and to introduce you to Patient Financial Services.

The pages in this section of our website contain a set of our most frequently asked questions (FAQs), a billing glossary containing terms that you may see on your bill, and a complete list of the insurance policies accepted by El Camino Hospital. We also offer the convenience of on-line hospital bill payment.

Our Patient Financial Services staff are available to assist you with any questions you may have regarding your bill from El Camino Hospital. You may contact us either by phone, fax, in person, or e-mail. If at any time our staff does not meet your needs, please contact one of our Patient Financial Services management team members.

The El Camino Hospital Patient Financial Services Department is located at:

El Camino Hospital -- Mountain View
Oak Pavilion
2505 Hospital Drive, Second Floor
Mountain View, CA 94040
Maps & Directions

Office Hours:
Monday - Friday
8:30 a.m. - 4:30 p.m.
For in-person, walk-in visits, and appointments

Patient Financial Services Representatives are available by phone:
Monday - Friday
9:00 a.m. - 4:00 p.m.
Phone: 1-800-665-6540 or 650-940-7220
Fax: 650-966-9334

E-mail: patient_accounts@elcaminohospital.org
When using e-mail, please allow two business days for us to respond to your request. Please do not use e-mail to send personal information.

Additional Phone Numbers

California Emergency Room Physicians

Doctors' Billing Service
(Anesthesiologist billing service)

El Camino Hospital Financial Counselors

El Camino Hospital Patient Accounting

El Camino Pathology

Health Library & Resource Center
(For insurance counseling appointments)

Silicon Valley Diagnostic Imaging

Pay Your Bill Online

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Pay online through Simplee, our secure, quick and easy online payment system.

Healthcare Exchange Information

As of October 1, 2013, California has a new healthcare exchange marketplace created under the Affordable Care Act.

Use this free service to, compare health plan benefits and costs, purchase a private health insurance plan that fits your needs and budget, and find out if you qualify and apply for free or lower cost (subsidized) health coverage.

To learn more, please visit:
Covered California.

Or call 1-800-300-1506