Locations: Los Gatos and Mountain View
The volunteer provides friendly, non-medical assistance in the Emergency Department (ED), with the goal of adding an extra human touch, lessening patient stress and increasing department efficiency.
- Mature, caring, dependable, and people-oriented, with excellent communication skills.
- Must be able to stand/walk for three to four hours.
- Must be able to work unsupervised, multi-task, and relate tactfully to patients, their family and friends, as well as to the medical staff.
Emergency Department (ED) Assistant: Your responsibility is to assist the ED staff with a variety of tasks, such as: helping prepare beds for incoming patients; folding and restocking linen; restocking blankets and gowns in the warming ovens; helping the ED administrative staff assemble forms used for patient records; and occasionally running errands to the laboratory or pharmacy. You will also help family and visitors from the ED Waiting Room locate patients rooms. For this broader role, ED Assistants may elect to cross-train as an ED Waiting Room Liaison.
Emergency Department (ED) Waiting Room Liaison: The volunteer’s main responsibility is to help make patients and family/visitors more comfortable and less stressed as they enter and wait in the special environment of the ED. You will pay special attention to children who accompany the patient, making use of TV/video, books and coloring materials in the waiting room. You also assist as liaison to help family/visitors locate their patient’s bedside when the ED staff approves.
Emergency Department (ED) Patient Relations Representative: In this capacity, you will help patients, family members and other visitors be more comfortable and feel less stressed while in the Emergency Department. For example, you may offer warm blankets to patients, provide refreshments to family members and other visitors (as well as to patients when approved by the ED staff), and seek information from the nursing staff as requested by a patient. As the occasion requires, you may also assist the staff with some of the functions of an ED Assistant.